How to resolve common RDP problems with Windows


RDP which stands for Remote Desktop Protocol is a Windows program that enables remote users from multiple locations to access the tools and software of a particular Windows PC. RDP can make people access things, tools, programs, and almost everything from Windows PC to another Windows device located anywhere remotely. This is what makes RDP so special among people to buy RDP for businesses working from different locations remotely. And in the time where work-from-culture is spectacularly increasing, RDP will play a big role in enabling businesses to work from different locations remotely.

But when people buy RDP, they generally face issues in connecting and slow networking which deteriorates its performance. There might be certain performance lags if certain measures are not taken care of properly. There might be connection issues if certain preparations are not done before. 

What generally happens is that when you connect the windows server with the server-client where you want to use your RDP, a Windows lock screen appears where you have to sign in with the admin credentials. And here is where people face most of their problems as it happens commonly that most of the time this screen does not appear. You might have to restart your server for that. 

How to resolve this?

This can be resolved basically by configuring – 

  • Windows Remote Desktop Settings
  • Firewall
  • Network Connection

Windows Remote desktop settings

  • You must make sure that the Remote connection is allowed in your Windows settings.
  • If your Remote Desktop service allows you to control with Network Level Authentication, make sure that your computer allows this or just select to allow any connection.
  • You can check the allowed users on RDP settings to check who has access and who doesn’t. 


  • Firewall settings can be restrictive some times where inbound ICMP protocol in which ping connections are disabled by default. You can check this by opening the Windows firewall settings and check the inbound rules supported. 
  • In most cases, rules Remote Desktop (TCP-In) and Remote Desktop-RemoteFX (TCP-In) are enabled. 
  • You should also check the server-specific firewall settings. 

Network Connection

  • Make sure your network resources are compatible enough to support your server’s network requirements.
  • You can ensure that by pinging out from your server or opening the command prompt and type ‘cmd’ in the start menu search.
  • Check whether all the network interfaces are set to obtain the IP addresses automatically and check through all the network adapters. 

The use of RDP has certainly been an important measure for most businesses now as people want to be more efficient and at the same time effective while running a business from different locations. RDP fits in perfectly for this requirement as it offers access to every function and tool of a particular PC to another PC through a server. Though people do face some of the connection issues when they buy RDP and implement it that could be easily resolved.   

Written by

Leave a comment